Nobody here types the question, so the page answers the email

Three channels, and what each one returns

The volumes are small enough to state plainly, and what the channels return matters more than what they measure. Arabic queries fill with the online retail of larger neighbouring markets — a consumer shelf with no seller behind it here. French queries surface wholesalers sitting in France and Spain. English queries return trade-statistics sites rather than suppliers at all.

So the buyer who does search is shown either somebody else's retail window or Europe's wholesale shelf. Neither is a producer, and that is the whole finding: the channel is not weak, it is pointing somewhere else.

The step a direct container removes

Both routes function, and both carry a step. A carton arriving through a regional retail chain or a European wholesaler has been bought, stored and priced once before it is offered again, and whoever imports it inherits a specification decided for another market — another language on the panel, another company named as responsible.

Loading at origin removes that step rather than improving on it: the same line leaves the producer and the label is drafted for your entry. Whether it is also cheaper is arithmetic you run against a real quotation. A page supplies the inputs, not the answer.

What the first email usually asks

Enquiries from a market with no search channel arrive already specific, because the buyer has found the supplier some other way and wants to know quickly whether it is worth a second message. The questions are consistently the same seven.

• Who actually produces it, and where.
• Which lines run — chocolate, dragée, lokum, jelly, spread.
• Which formats exist for a given line.
• How the minimum is set, and by whom.
• How a load is made up if no single line fills it.
• What the label will say on arrival.
• Which document sits with which party.

Answering them without rounding anything off

Production is in our own factory in Gaziantep. Naming is where quotations quietly go wrong, so two distinctions hold: a coating made on vegetable fat is a compound or a glaze, never written as chocolate, and the jar product is a spread.

Minimums belong to the line, and are stated in writing per line. Anything outside the range — couverture, bulk chocolate by the kilo, raw nuts, dried fruit, cocoa, empty packaging, baklava, halva, tahini — is sourced on request, with composition and format confirmed before quoting.

How the load is assembled and moved

One split governs the packing list. Chocolate and chocolate-coated lines travel temperature-controlled; lokum, dragée and jelly travel dry. A load combining both is quoted with that division visible, not hidden in a total.

Where one line will not fill a container, several are consolidated into a mixed container and the packing list shows each line separately. We quote FCA Gaziantep, FOB Mersin, CIF or DAP; Gaziantep to Mersin is about three hours by road, which is why those two terms are the ones usually compared (how we work).

Who holds what, and what to send

The importer of record files the entry; no supplier takes that position on a buyer's behalf. Certificates are issued for our factory, the holder named per line, and the origin documentand the rules that apply are named in the offer rather than assumed from a neighbouring market's file.

For a complete reply in one round, send the lines you want quoted, the format for each — bulk carton, retail box or jar — an indicative quantity, the port of arrival, the importer of record named on the pack, and whether the label keeps our standard pack or carries your brand. Nothing goes to print without written approval.